How can I reach you? What are your business hours?
You can reach us at +1-323-589-6000 or via email at firstname.lastname@example.org . Our business hours are Monday through Friday 9:00AM-5:00PM Pacific Standard Time(PST).
What is your minimum order policy(MOQ)?
Our policy is 1 roll minimum. Yardages depend on the type of the fabric.
Do you have a catalog?
Due to our constantly expanding product line and colors, a printed catalog is not available.
Do you send samples?
For your sample requests, please contact our customer service department.
Can I print my own design? Do you have an in-house designer?
Yes, we offer printing service and have an in-house designer. For further information, please contact us.
Do you provide sourcing service?
Yes, if we don’t have the fabric you are looking for, we offer FREE sourcing service. Please provide us with as much as information you can about the fabric you request (such as content, width, weight colors). You may even send us a sample to us for best accurate match to your fabric.
What payments method do you accept?
We accept payment with Visa, MasterCard, American Express, Discover and PayPal. You may also pay by wire transfer and Business Check. Personal Checks are not accepted.
Do you charge Sales Taxes?
We only have physical presence in California. We charge 9% sales tax of LA County. If you reside outside of California, no sales tax applies to your purchase.
I live in California and I have sales tax exemption / resale certificate. How should I proceed?
Please send us a copy of your sales tax exemption /resale certificate via e-mail or fax and we will waive the sales tax.
Do you ship internationally?
Currently, we ship to Canada and Mexico. Please note that all duties and brokerage fees are customer’s responsibility.
Do you ship every State of the United States?
Yes we do.
What shipping methods do you use?
We work with USPS, UPS, FedEx and major trucking companies when shipping your orders.
Do you ship to PO Boxes?
We don’t ship to PO Boxes unless sent item is a sample.
When will my order ship?
Most orders ships in 1-3 business days although we can’t guarantee due to the nature of fabric business. Also, please note that weekends and national holidays are excluded.
Do you offer expedite shipping?
Yes, we do. Any additional fees for expedite shipping are customer’s responsibility. Please contact our shipping department for further information.
Do you offer any other services?
Yes.In addition to be your ultimate source of fabric, as SOFI Enterprises Inc, we offer many different services including but not limited to laundry, wet printing, manufacturing and production. We are here to support and assist you through in every step to help you with any questions or requests you may have.
Do you offer any services out of United States?
Yes. We can assist you with any production needs from fabric sourcing to dyeing and manufacturing in collaboration with our local & overseas partners.